We have always been concerned to preserve your privacy and your personal data, in accordance with Belgian and European legislation on the subject.
All personal information that you provide through our various services (online, via paper forms, by e-mail or by any other method) is treated in a completely confidential manner.
This Privacy Statement provides a record of the treatments we perform and is intended for all users of our websites or social network pages or services.
Your personal data is collected when you use one of our online services, or in our presence, or in the presence of one of our partners or delegates.
Subject to applicable laws, the collection is made either electronically, on paper or verbally in the following cases:
This personal data may include, as appropriate :
Certain personal data that may be requested from you is mandatory in order to achieve the purpose for which it is recorded. You will then be informed of the mandatory nature of the data collected.
In the event that we receive your personal data from a third party, we ask for your consent before any use is made of it.
We do not collect any sensitive data about you.
The data considered as sensitive are :
If such information is in any way disclosed to us, it will be deleted.
Beyond the durations specified below, your data will only be kept to comply with our legal or regulatory obligations, or to enable us to establish proof of a right, an order or a contract.
Your data will be kept until you request to unsubscribe.
When you unsubscribe, the email address will be kept in an opposition base/list in order not to solicit you in the future.
Your data will be kept for as long as necessary to achieve the purpose for which it was recorded.
Registration and participation in an event
Your data will be kept for the time necessary for the entire event and its closing.
However, your data may be retained if you request us to do so for future information or registration.
In the event that your registration/attendance is the subject of a contract or an invoice, the legal retention period is respected.
Contract / Invoicing management
This includes the management of the customer account, orders for products and services, service contracts, deliveries, invoicing, payments and their follow-up.
The data is kept for the legal retention period, i.e. 10 years after the order/contract is closed or after the last contact from the inactive customer.
In case of inactivity
With the exception of subscriptions to our newsletters, the personal data of people who have been inactive for at least 3 years are deleted from the register and placed in an exclusion database allowing us to justify our processing and its compliance with the regulations.
The term of 3 years is from the end of the execution of a contract or from the last contact with the person.
Cookies are small text files stored temporarily or persistently on your device. Temporary cookies are deleted automatically when you exit your browser, while persistent cookies must be deleted manually through your browser settings.
Google Analytics Cookies
We use Google cookies, which are persistent cookies used primarily to create statistics for us and to improve our websites.
Adobe Flash Palayer Cookies
For certain applications, we use Flash Player, which memorises the parameters, preferences and use of content using a technology similar to cookies, through an interface different from that provided by your browser software.
However, you can manage Flash Player content by accessing Flash cookie management tools.
On the other hand, you have the possibility to manage cookies in the parameters of your browser.
In accordance with the General Regulations on Data Protection (RGPD), you have the following rights:
The right to information
No personal data about you will be used without your consent.
When we collect data, we specify the purposes for which we intend to use it.
In the event that we receive your personal data from a third party, we ask for your consent prior to any use.
The right of access
At any time, you can ask us to provide you with information about you.
Right of rectification
You can ask us to correct your inaccurate, incomplete, irrelevant or prohibited data.
Right of withdrawal
You can ask us to delete all or part of your personal data.
Right of opposition
You may object to the processing of your personal data, provided that you can give serious and legitimate reasons.
Important note concerning the right to object
The right to object is not admitted for processing operations necessary for the conclusion or performance of a contract or when the processing of your data is imposed by a legal or regulatory obligation.
How can you exercise your rights?
We will reply to you within one month of receiving your request.
With regard to our newsletters, you can unsubscribe by using the link provided for this purpose at the bottom of the page of each newsletter sent by us or by filling in the ad hoc form on our website for which you no longer wish to receive the newsletter.
As part of a legal obligation or unlawful conduct
In accordance with legal obligations, we may disclose data to third parties when it is necessary to investigate, take action regarding illegal activities or suspected fraud, prevent situations that may involve potential threats to an individual's physical safety.
In addition, in order to comply with a legal obligation to which we are subject, we may be required to transmit your information to the relevant Authority.
To a Member State of the European Union
Transfers of personal data between European Union member countries are now free.
On the other hand, we may use external services for online payments.
Outside the European Union
Your personal data may only be transmitted outside the European Economic Area to countries that provide data protection corresponding to that provided within the European Union.
Some countries have already been recognised as having an adequate level of protection by the European Commission.
For your information, you can consult the list of countries considered to provide an adequate level of protection on the European Commission's website (https://ec.europa.eu/info/law/law-topic/data-protection_fr).
Apart from these exceptions and cases governed by law, we do not transmit your personal data outside the European Union without your consent and on condition that the countries concerned are within the scope of the Privacy Shield / GDPR or are within the scope of clauses defined by the European Commission.
It is obvious that there is no such thing as absolute security on the Internet.
Nevertheless, we implement appropriate and necessary administrative, technical and physical security measures to protect your personal data from accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
Similarly, we make every effort to protect your personal data that you have entrusted to us on paper.
Our various websites may contain links to websites or social networks managed by third parties.
We can therefore only advise you to consult the confidentiality policies issued by these third parties.
In the event of minor changes, you will be notified by a notice visible on our websites, indicating the date of the last update.
In the event of a major change, the persons who have entrusted us with their personal data will be notified personally by e-mail or by post.
The Chef Mélanie Englebin, a Gault & Millau award-winning chef, offers you the opportunity to be your "Home chef" by offering you a service "just like in a restaurant". This service is available for two or more guests.
Our home services for individuals and professionals offer tailor-made services for your receptions, banquets, buffets, cocktail dinners, weddings, communions, seminars or congresses, private or corporate parties.
Take care of your guests, we take care of the whole organization, incorporating our smile into our dynamic professional service.
We travel all over Belgium
Copyright © 2019 Cécila - Mélanie Englebin • All rights reserved for all countries. • Non-contractual photos